This Privacy Policy applies to all users who access or use the GLBet platform through any channel — including the website at glbet.app, the Android mobile app, the iOS app, and any other digital services operating under the GLBet brand.
By using the GLBet platform, you agree to the data collection and usage practices described in this policy. If you disagree with any part of this policy, please stop using the platform and contact our customer support team for more information about the options available to you.
GLBet collects personal data from members through several methods — directly when you register or use the platform, and automatically through standard tracking technologies used by most digital platforms. Below is a full breakdown of the data we collect:
| Data Category | Example Information | How Collected |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Registration & KYC |
| Contact Information | Phone number, email address | Account registration |
| Financial Information | Bank account number, bank name, account holder name | Withdrawal verification |
| Transaction Data | Deposit history, withdrawals, bets placed | Automatic during use |
| Technical Data | IP address, browser type, operating system, device model | Automatic (cookies & logs) |
| Usage Data | Games played, session duration, clicks and navigation | Automatic (analytics) |
Every piece of data we collect has a specific and lawful purpose. glbet does not use data for purposes beyond those stated below without first obtaining your consent:
- Operate and manage your account — including registration, login, identity verification, and account balance management.
- Process financial transactions — deposits, withdrawals, and bonus payments are processed using the financial details you provide.
- Comply with legal requirements — including KYC requirements, anti-money laundering (AML) monitoring, and reporting to authorities where required by law.
- Provide customer support — the GLBet support team requires limited access to your account data to resolve issues or enquiries.
- Improve the platform — anonymised usage data is used to understand how members use the platform, helping us make improvements.
- Send important communications — account-related notifications, transaction confirmations, policy updates, and promotions (if you have opted in to receive them).
- Fraud detection and security — technical and transaction data is analysed to identify and prevent fraudulent activity that may compromise your account security.
GLBet does not sell or rent your personal data to anyone. However, there are certain situations where we need to share some of your data with selected and authorised third parties:
4.1 Service Providers We Use
Certain third parties assist glbet in operating the platform — for example, payment service providers, licensed game providers, and data analytics services. All such third parties are bound by strict confidentiality agreements and may only use your data for specified purposes.
4.2 Legal Requirements
GLBet may be required to disclose members' personal data to authorities or regulatory bodies when mandated by Malaysian law or a valid court order. In such situations, GLBet will notify the member concerned unless prohibited by the same law.
Glbet member data security is managed through a multi-layered approach covering technical, organisational, and physical controls. This is not just theory — it is daily operating procedure enforced across every aspect of glbet operations.
5.1 Technical Controls
- 256-bit SSL/TLS encryption for all data communications.
- Encryption of data stored at the database level.
- Two-factor authentication (2FA) for admin access and member accounts.
- Continuous 24/7 security monitoring with intrusion detection systems.
- Regular security testing by independent cybersecurity teams.
5.2 Access Controls
Access to members' personal data within GLBet's internal systems is restricted to staff with a legitimate business need. All access is logged and monitored. Staff who no longer require access will have their permissions revoked promptly.
GLBet retains your personal data only for as long as it is needed for the purposes stated in this policy, or as required by Malaysian law. The following are general retention period guidelines:
- Active account data — retained for the duration your account is active and for one year following account termination.
- Financial transaction records — retained for a minimum of 7 years in accordance with Malaysia's accounting and anti-money laundering legal requirements.
- KYC Documents — retained for 5 years after the business relationship ends, in accordance with compliance requirements.
- Log and technical data — retained for 90 days for security and technical troubleshooting purposes.
- Customer support correspondence — retained for 2 years for reference and quality control purposes.
Once the retention period has ended, your personal data will be securely deleted or anonymised in accordance with glbet's standard procedures.
As a glbet member and as an individual whose data we hold, you have the following rights, which you may exercise at any time:
Right of Access
Request a copy of the personal data we hold about you within 14 working days.
Right to Rectification
Request correction of inaccurate or incomplete data in our records.
Right to Erasure
Request deletion of your data, subject to legal retention requirements.
Right to Object
Object to the use of your data for specific purposes such as direct marketing.
Right to Data Portability
Request your data in a machine-readable format for transfer to another platform.
Right to Restriction
Request restriction of data processing in certain situations while an investigation is ongoing.
To submit any of the above requests, contact the GLBet customer support team via live chat or email, stating the type of request and your account details. All requests will be acknowledged within 48 hours and resolved within 14 business days.
The glbet platform uses cookies and similar tracking technologies to ensure a better user experience and to analyse platform usage patterns. Cookies are small text files stored on your device when you visit a website or use an app.
8.1 Types of Cookies Used
- Essential Cookies: Required for core platform functions such as login and session management. Cannot be disabled.
- Performance Cookies: Collect anonymised data on how the platform is used to help us make improvements.
- Preference Cookies: Store user settings such as language, odds format, and display preferences.
- Analytics Cookies: Help us understand platform traffic for continuous improvement purposes.
You can manage cookie settings through your browser preferences. Disabling certain cookies may affect the functionality of some parts of the GLBet platform.
The glbet platform is exclusively for users aged 18 and above. glbet does not knowingly collect personal data from individuals under 18. Should we become aware that a minor's data has been collected inadvertently, we will take immediate steps to delete that data and terminate the relevant account.
If you believe a minor has registered a glbet account, please contact our customer support team immediately. We take the protection of minors from gambling platforms seriously and will act promptly on any such report.
GLBet may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or new platform features. When significant changes are made, we will notify members via their registered email or in-platform notification at least 7 days before the changes take effect.
The date of the most recent update will always be shown at the top of this document. We encourage you to review this policy periodically to stay informed about how we protect your data.
If you have any questions, concerns, or wish to submit a request regarding your personal data, the glbet privacy team can be reached through the following:
- Live Chat: Available 24/7 via the chat icon on the GLBet platform. Select the "Privacy & Data" topic to be directed to the right team.
- Email: [email protected] — for official requests relating to personal data rights. Response within 2–3 business days.
- General Support: [email protected] — for general enquiries about account privacy and security.
When contacting us about a privacy request, please include your full name, GLBet account number, and a clear description of your request or concern. This helps us process it faster and more accurately.
You may also refer to the Frequently Asked Questions (FAQ) us for instant answers to common questions about GLBet account privacy and security.